Return Policy

Return & Refund Policy

Thank you for shopping with Renvilo!

Your comfort and satisfaction are important to us. If you're not completely happy with your purchase, we're here to help.

Returns

We offer a 60-day return policy from the date your order is delivered.

For returns outside your statutory cancellation rights, items must:

Be in their original condition.
Include all original accessories and components.
Be returned in their original packaging where possible.

To start a return, please contact our customer support team. We will provide return instructions and the appropriate return address.

Email: inforenvilo@gmail.com

Your Right to Cancel (UK Customers)

Under UK consumer law, you generally have the right to cancel an online purchase within 14 days of receiving your order, without providing a reason.

After notifying us, you have a further 14 days to return the item.

You may inspect the product as you would in a shop. Excessive handling that reduces its value may result in a lawful deduction from your refund.

Your statutory consumer rights are not affected by our 30-day return policy.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible, ideally within 24 hours of placing it.

Once your order has been dispatched, modifications may no longer be possible. Your statutory cancellation rights still apply.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please include:

Your order number
Photos of the product, where possible
A brief description of the issue

We will arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights.

Lost Packages

If your tracking shows "Delivered" but you haven't received your package, please check with household members, neighbours or your local delivery provider.

If you still cannot locate your order, contact us and we'll investigate the issue.

Refunds

Once your return has been received or you provide acceptable proof of return, we will process eligible refunds within the applicable legal timeframe.

Refunds will be issued to your original payment method unless otherwise agreed.

Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs where permitted by law and disclosed before purchase.

If an item is faulty, damaged or incorrect, we will cover reasonable return shipping costs where legally required.

Where applicable, refunds for cancelled orders include the original standard delivery charge. Additional charges for premium delivery options may not be refunded.

Sale Items

Items purchased during promotional sales or with discount codes remain eligible for applicable returns and refunds.

Your statutory consumer rights apply equally to full-price and discounted products.

Contact Us

For any questions about returns, refunds or your order, please contact us.

Renvilo

Website: https://shoprenvilo.com